We are launching a new series of Meet the Team interviews featuring our team members where we can provide some insights into their individual experiences, interests, and aspirations.
We start with Dave Lees, Sales Director at Crest IT.
- How long have you worked at Crest IT? In 2014, I initially became a part of the family business ABS, which specialises in managed print solutions. As our company grew, we acquired Crest IT in 2018 to expand our offerings and provide our clients with comprehensive IT support services. With this acquisition, I transitioned into the role of Sales Director within Crest IT.
- What does a typical day look like? My days are quite diverse, but they typically begin with a morning meeting with the sales and support teams. After that, I spend some time reviewing our ticketing system to determine if there are any issues that require my attention. I’m usually then occupied with making customer calls, generating new quotes and researching the latest products to offer. Additionally, I will often visit clients to conduct account reviews and ensure that their needs are being met.
- Over the last 12 months, have you seen any trends / or challenges that businesses are facing around their IT systems? Businesses are increasingly prioritising cybersecurity and are exploring various measures to safeguard themselves. This includes adopting cloud backups, implementing extra security layers, and introducing multifactor authentication for devices and software. Moreover, we are assisting our customers in obtaining Cyber Essentials Plus certification.
- Can you give us one example of how Crest IT has helped a customer in the last 12 months? Last Summer, Crest IT were able to provide valuable assistance to a client whose business premises were destroyed by fire. Thanks to their cloud backup and hosted systems, we were able to swiftly restore their operations remotely within hours. Furthermore, we provided them with replacement equipment including PCs, keyboards, monitors, and a photocopier when they moved into their new offices, ensuring minimal disruption to their business continuity.
- Do you have an unusual or funny support desk story you can tell us? Absolutely! We recently received a call from a customer whose cat had accidentally altered the magnification settings on her laptop by sitting on the keyboard. She was at a loss on how to reset it and sought our assistance.
Meet the rest of our team here, and if you would like to discuss your IT needs, contact Dave Lees.