The Ultimate IT Partner
About the company
Fitton & Co, located in Hebden Bridge, is a proactive, professional, approachable, and friendly firm of accountants led by Richard Fitton. Their aim is to work collaboratively with their clients, acting as an extended member of their team, to help their businesses thrive. They take pride in providing exceptional customer service and offering expert advice to their clients, enabling them to reduce their tax and VAT obligations.
Supporting a growing business with robust IT infrastructure
As the business grew steadily over time, it gradually placed a strain on their current IT systems, which became apparent in their slow responsiveness and poor performance, ultimately affecting the team’s productivity.
Recognising the need for more robust systems to meet their current and future needs, Richard initiated an audit by Crest IT in the spring of 2022 to assess their IT infrastructure and provide recommendations to future-proof their operations.
Identifying the right support
After an initial meeting to discuss the business’s requirements, Crest IT provided several recommendations, which included migrating from another hosting provider, implementing a backup schedule that saved data remotely, and increasing memory capacity.
Richard Fitton noted, “The transition was seamless since Crest IT coordinated directly with our business software operators. The performance improvement was significant, and the team remarked, ‘So this is how it’s supposed to work!’ which increased our efficiency by speeding up our system usage.”
“Then, in August 2022, disaster struck when our office building was destroyed by fire overnight, and all contents were lost. With the assistance of Crest IT, we were able to remotely access all of our business systems and resume work by 10:00 a.m. the next day.”
“If we hadn’t moved to a hosted environment, our business might not have survived. We were only able to continue operating because we had cloud access to our clients’ records and software systems, as well as the ability to restore backups.”
“I would wholeheartedly recommend businesses consider a hosted platform as it makes for a superb disaster recovery plan. I dread to think what would have happened if we’d still been using an internal server.”
According to Dave Lees, Sales Director of Crest IT, “While we always hope that a business disaster recovery plan is not required, its significance cannot be understated, as demonstrated in this situation. We were pleased to support Fitton & Co through this period.”
Moving On
Fitton & Co relocated to their new offices in Autumn 2022, and Crest IT provided the business with replacement hardware and equipment, including a photocopier, computers, monitors, and keyboards.
Crest IT also assisted with setting up the new hardware and configuring the systems, ensuring a smooth transition for the business. The new equipment has significantly improved the team’s productivity and efficiency, enabling them to operate seamlessly and serve their clients with the utmost quality and speed.
Richard Fitton expressed his gratitude, saying, “We appreciate the support and assistance provided by Crest IT throughout the process. Their expertise and commitment to our business were instrumental in ensuring a seamless transition, enabling us to operate efficiently in our new office space.”
The continued partnership between Fitton & Co and Crest IT has proven to be invaluable, providing the business with the necessary technology and support to succeed and thrive.
Contact Dave Lees today to discuss your IT service requirements, including a business disaster recovery plan.
Click on the link for information on the services from Fitton & Co accountants