Introduction
Eaton Smith Solicitors, a prominent Huddersfield based law firm, prides itself on delivering exceptional legal services.
A crucial element in maintaining this high standard is a robust IT infrastructure, and Gerard Chadwick, IT Manager at Eaton Smith Solicitors, shares insights on their collaboration with Crest IT, which supports the organisation with essential Cyber Protection Controls including Backup, Disaster Recovery and Business Continuity services.
The Challenge
Eaton Smith Solicitors required a reliable IT service provider to address their evolving IT needs and ensure seamless day-to-day operations.
Choosing an IT Provider
To ensure a suitable partnership, Eaton Smith conducted a thorough due diligence process. This involved:
- Industry Awareness: Staying informed about the latest industry solutions and relevant local suppliers.
- Peer Recommendations: Consulting with peers in similar firms and industries to gauge the competence of potential suppliers.
- Supplier Evaluation: Evaluating the performance and reliability of suppliers by speaking to their current clients.
Why Crest IT Was Selected
- Understanding the Issue: Crest IT demonstrated a clear understanding of Eaton Smith’s IT challenges and requirements.
- Budget-Friendly Solutions: They provided a solution that met Eaton Smith’s needs within the available budget.
- Manufacturer Relationships: Crest IT showcased strong relationships with solution manufacturers, ensuring high-quality service and support.
- Commitment to Deadlines: Crest IT committed to meeting very tight deadlines, which was crucial for Eaton Smith’s operations.
The Onboarding Process
The onboarding process with Crest IT was smooth and efficient.
Key steps included:
- Meeting Series: Multiple meetings were held to finalise the delivery plan.
- Timely Execution: All time deadlines were met without any delays.
- Training: Comprehensive training sessions were arranged for Eaton Smith’s staff.
From start to finish, the experience with Crest IT was seamless and hassle-free.
Implementation and Results
The implementation of Crest IT’s solutions was smooth, and there has been minimal need for additional support at this stage. They have been proved to be reliable and efficient, significantly enhancing Eaton Smith Solicitors’ IT infrastructure.
Summary
Eaton Smith Solicitors is at the beginning of a promising relationship with Crest IT.
Based on the positive experience so far, Gerard Chadwick highly recommends Crest IT for their professionalism, expertise, and ability to deliver tailored solutions on time and within budget.
Contact Crest IT how we can help your business and for details of the Eaton Smith Solicitors services, go to www.eatonsmith.co.uk
