FAQ

Have a question? Look here or contact our team for further help.

Please see below some of our most frequently asked questions about our IT services. If you don’t find the answer you’re looking for, our team is always happy to help, just get in touch.

What IT support services do you offer?

We provide fully managed IT support, including 24/7 monitoring, remote and on-site support, backup solutions, disaster recovery, Microsoft 365 support, and cloud services.

Do you ever offer a free trial?

Yes, we sometimes provide a free trial of our IT support services. This gives you the chance to experience how we work, test our response times, and see the value we can bring to your business before making any commitments. Availability may vary depending on your requirements, so please get in touch and we’ll let you know if a free trial is currently an option for you.

I’m already in an IT contract, can you help?

In many cases, yes. If you’re currently tied into an IT contract but feel it’s no longer the right fit, we may be able to support you. Our team can review the terms of your existing agreement, highlight potential options, and advise on possible routes forward. While we can’t guarantee an immediate exit, we often find ways to either negotiate improvements, reduce restrictions, or plan a smooth transition to a better solution. If you’d like, we can start with a no-obligation review of your contract to see what’s possible.

Moving to another IT provider is daunting for us, what reassurance can you offer?

This is totally understandable, and you can be 100% confident with our team, they are essentially a collective safe pair of hands. We aren’t just saying that, we will work closely with you to plan what your business needs are and will carefully detail the handover process so that it all goes smoothly, and if on the off chance there are any issues, they will be quickly resolved to limit the amount of downtime for your business.

I’m a small business with limited hardware and software requirements, is there a minimum number of devices we must have before we can work with Crest IT Solutions?

No, we work with businesses of all sizes. Many started off as owner-managed with no employees or small teams, and as their business has grown so have their IT needs, and we are proud to have been able to support them on their growth journey.

We offer our employees the option of working in the office or from home, can you provide support for this type of set up?

Yes absolutely, many businesses are also following this structure now and we absolutely can support packages to suit that

What hours is the Crest IT Solutions Support Desk open?

The Crest IT Support desk is open standard office hours Monday to Friday.

Is your IT Support unlimited?

Yes, once you sign an IT support contract with us, you will get unlimited IT support.

What measures do you take to protect my data?

We offer robust backup, disaster recovery, and security management, ensuring your systems are safe from cyber threats, hardware failures, or unexpected events like fire or flood.

Do you offer advice about AI?

Yes. We provide guidance on safe AI adoption for businesses, helping you implement AI tools responsibly to improve productivity, streamline workflows, and maintain data security.

Can you help us achieve Cyber Essentials accreditation?

Yes. We guide businesses through the Cyber Essentials Accreditation process, helping you meet security standards, protect your data, and demonstrate to clients that your IT systems are safe and compliant.

Not Found The Answer You Were Looking For?

Contact our team on 01422 291110 or by email info@crest-it.co.uk. Alternatively complete the form below.