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The Next Step Trust

An overview of The Next Step Trust

The Next Step Trust is a UK charity supporting adults with profound and multiple learning disabilities, complex health needs and autism. Next Step was established in 2006, founded by parents who were in search of a person-centred, stimulating service for their sons and daughters to attend after finishing high school. At the time, it was described as ‘falling off a precipice’, as there was no suitable provision in the area for young adults with such complex needs. Next Step has developed over the years into a bespoke provision developing facilities and providing opportunities in response to the changing needs of its users, providing support across 3 Day Services and a Respite provision.

The Challenge

When Next Step first approached us over 20 years ago, they were a small organisation with big ambitions but limited resources and a tight budget. Their challenge was clear: to build robust systems, processes and infrastructure that could support operations without compromising the quality of their work. They needed a supplier who could help them work efficiently, making every investment count as they pursued their long-term objective to have happier Next Steppers.

The Solution

We first worked with Next Step to deliver a managed print service, providing a reliable, cost-effective solution that met their immediate operational needs. As the organisation grew, so did their requirements and we were there to grow with them.

Building on the success of the managed print service, we now also provide comprehensive IT support services, ensuring that Next Step has secure, efficient, and scalable technology to support its continued development.

With dedicated, proactive assistance, we make it easy for the team at Next Step to adapt their systems and processes as their needs evolve. From day-to-day operational challenges to long-term strategic growth, they can rely on us for timely solutions, expert guidance, and consistent support.

Comments from The Next Step Trust

“We’ve been working with Crest IT Solutions for over 20 years, since our roots were planted at King Cross to now working across 4 sites in Calderdale, most recently contracting Crest IT Solutions for IT support services. They have always provided a reliable and responsive service, understanding our needs particularly as we have grown both in physical sites and our online use.

It is reassuring to have worked with the same account manager over the years, to have a familiar face that we can trust to support us on a day-to-day and long term basis as our needs change and grow.”

Verity, Next Step Trust

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